Surrey, GU8 6LB
We are on the beautiful Tanshire Park business site in Elstead just a short and very easy 1.5 miles off the A3 London to Portsmouth trunk road just seven miles south west of Guildford. Exit the A3 at the Milford Interchange and travel along the B3001 signposted Elstead & Farnham. After 1.5 miles turn right into Shackleford Road where Tanshire Park can be found on the left hand side a short distance along. Lots of free visitor parking is available on site. Entry to Elm House and our offices is by secure entry phone.
Godalming Station (taxis available) or Milford Station (order taxi in advance).
If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service is ultimately responsible for ensuring that complains are dealt with appropriate.
However, before you contact the Legal Ombudsman you must first register an official complaint with us. To do this, you may wish to use the template letter suggest by the Legal Ombudsman which can be found on the following link:
Normally, the Legal Ombudsman expects you to give us 8 weeks to try and resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the Legal Ombudsman. For more information on how the Legal Ombudsman works please visit their website at www.legalombudsman.org.uk
In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:
In addition, the EU Regulations on Consumer Online Dispute Resolution (ODR) mean that if you have bought our services online you can submit your complaint via an online complaint portal. Please use the following link for further information: ec.europa.eu.
- You must register our complaint with us within one year
- The Legal Ombudsman expects you to allow us 8 weeks to try to resolve your complaint; and
- After this time, you can contact the Legal Ombudsman (but you must do so within 6 months).
Our contact email address to obtain a copy of our complaints procedure and in case of a complaint under the ODR regulation – please email Liz Carroll at
The details of The Legal Ombudsman are as follows:- PO Box 6806, Wolverhampton, WV1 9WJ; telephone, 0300 555 0333; website,
www.legalombudsman.org.uk; or email